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Licensing FAQ
I lost my license, how can I replace it?
When you purchased a license or registered for a free trial license, you should have received a backup copy of your license via e-mail. You will need to locate this license file and add it (see the instructions below). You can also use the Retrieve Product License form to have us send a copy of your purchased licenses via e-mail. If you are having trouble with a free trial license, please contact us at support@ubermind.com.
How do I add a license for my software from a license file?
1. Click the Preferences button in the main interface of the plug-in
2. Select the Licensing pane in the Preferences window
3. Click "Add…" in the bottom right of the License pane
4. Using the File Browser locate the replacement license file and click "Add"
5. Confirm that the new license has been added and is listed in the Licenses table
If you need additional help with your software licenses, contact us.
When I try to register for my Free Trial License I receive an error about exceeding the trial license limit.
If you have experienced problems with your computer and have exceeded the limit for a free trial license, please contact us at support@ubermind.com to resolve this issue.