We have a general FAQ section with a licensing page outlining the answers to most common questions here. If you find you still need assistance, please email support here.

Yes, as of version 1.4.3 iPhoto to Picasa Web Albums is now compatible with iPhoto '09 & '08. Please update to the latest version by clicking on the "Download" button at the top of the page if you have an earlier version installed.

Your existing Google Account will work with the plug-in, but you may need to enable the Picasa Web Albums feature on your account. To do so, sign in to Picasa Web Albums here with the Google Account you would like to enable.

You may register for an account at the Picasa Web Albums sign-up page.

Yes, most videos stored within iPhoto can now be uploaded to Picasa Web Albums via the plug-in. Check out their list of supported formats for more information here.

When diagnosing plug-in errors, there are several system variables to take into consideration first before digging deeper into the code. Repairing your permissions is a good place to start, and also good practice after installing software. To do this, launch Disk Utility from the Applications under Utilities. Then select Repair and press Repair Disk Permissions. This basically cleans up your system files so that they can access each other properly. If that does not resolve the issue, you could simply restart the machine as another basic starting point. Testing in an alternate or new account could also help in determining the root of the issue. For more on what information you should send in when requesting technical support, please read through the general FAQ section or contact us.

iPhoto to Picasa Web Albums can be removed by deleting the plug-in file located at:
Macintosh HD/Users/YOUR USER NAME/Library/Application Support/iPhoto/Plugins/iPhotoToPicasaWebAlbums.iPhotoExporter

If you are removing this plug-in because you have experienced problems or it did not meet your expectations, please contact us and let us know why.