We have a general FAQ section with a licensing page outlining the answers to most common questions here. If you find you still need assistance, please email support here.

Unfortunately at this time there is a conflict with iPhoto '09 and iPhoto to Archive. We are working on this issue and hope to have this resolved soon.

If you encounter any unexpected behavior, we ask that you send us a report via email to iphototoarchive-support@ubermind.com. Tips for reporting:

Use the subject line--having descriptive text in the subject line is incredibly useful for us, and will help ensure your issue is addressed promptly. (This is a really good place to indicate the name of the plug-in you're using.)

Include version numbers--different versions of an application or operating system might handle the same code, well, differently. Thus, it is essential that you include the plug-in, Aperture, and OS X version numbers you are using.

Send us your Console log--Console is a Mac system utility that keeps a log of program and system messages. To view your system's log, browse to Applications - Utilities and double-click Console. Once Console is open, simply copy and paste all of the text in the logging pane into your email.

Check out the Activity Monitor--like Console, Activity Monitor is a Utility included with OS X (located in Applications - Utilities) that will have some very useful diagnostic information if the plug-in hangs (i.e., becomes unresponsive while showing you the spinning beach ball). In Activity Monitor, select Aperture from the list of processes (it'll probably be highlighted in red), and click Inspect. A new window should appear. Clicking the Sample button in this new window will generate a text output that you'll be able to save and attach to your report.

Send in your crash log--each time a program on your Mac crashes (i.e., shuts down unexpectedly) a crash log is automatically generated. Crash logs can be found at the following path: home - Library - Logs - CrashReporter - Aperture.

This may seem like a lot for you to do, but including this information will go a long way in ensuring the problems you encounter get fixed.

We'd love it if you did. Just drop us a note at iphototoarchive-support@ubermind.com. While there's no guarantee we'll be able to implement all of the requests that are sent our way in the next version we release, we will keep them around for future updates.

When diagnosing plug-in errors, there are several system variables to take into consideration first before digging deeper into the code. Repairing your permissions is a good place to start, and also good practice after installing software. To do this, launch Disk Utility from the Applications under Utilities. Then select Repair and press Repair Disk Permissions. This basically cleans up your system files so that they can access each other properly. If that does not resolve the issue, you could simply restart the machine as another basic starting point. Testing in an alternate or new account could also help in determining the root of the issue. For more on what information you should send in when requesting technical support, please read through the general FAQ section or contact us.

iPhoto to Archive can be removed by deleting the plug-in file located at:
Macintosh HD/Users/YOUR USER NAME/Library/Application Support/iPhoto/Plugins/iPhotoToArchive.iPhotoExporter

If you are removing this plug-in because you have experienced problems or it did not meet your expectations, please contact us and let us know why.